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Lets go literal and split the words CHAT AND BOT. Chat from conversation and bot, short for the word robot. Then Chatbot would be a conversation with the robot. An FB Chatbot is an automated conversation on Facebook.

This is the simplest way to introduce the concept and explain what Chatbot is. It allows you to provide customer service, deliver content, acquire customers and a lot more, all 24/7 and in a seamless, automated way.

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